IMPORTANT NOTICE: It is illegal to sell alcohol to people under the age of 18. By placing an order, you must confirm that you are 18 years old or above. You must ensure that no other person except yourself shall use your login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery, otherwise delivery shall be withdrawn and attempted at another time to be agreed between you and us.

In these terms and conditions, the “Company” or “we” or “us” refers to Fine Wine Reserve Limited, and the “Customer” or “you” will mean any person, firm, company, or body that places an order with the Company. Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and accept and agree to be bound by them.

Sales

All sales are subject to final confirmation. Orders placed verbally, by fax, or by email are considered final, and cancellations will not be accepted. Prices are subject to change without prior notice. All wines are offered subject to remaining unsold. Unless otherwise stated, all wines are available in Hong Kong. All goods sold are strictly non-exchangeable and non-refundable.

Payment

Our e-store accepts payment by designated credit cards, debit cards, or other designated electronic means as specified by us. All product prices listed are in Hong Kong dollars. The prices listed in our e-store may differ from the prices of the same products in our promotions. The applicable price shall be the price listed in our e-store as at the date of purchase.

Payment is due immediately upon receipt of the invoice, except for approved trade accounts. Payment may be made by HKD cheque or bank transfer. Please allow up to three working days for payment to clear before goods are released.

Delivery

In case where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or black rain storm signal, we will try our best to arrange the products to be delivered on the next day.

If you fail to receive your ordered products upon the first delivery appointment or you give us inaccurate information on your address, we reserve the right to charge you an additional delivery fee for subsequent delivery(es).

In case of any dispute, our determination shall be final.

Privacy Policy

Personal information will be collected during form submission. Data will be used to facilitate analysis, operation and promotion communication. When personal data is collected, only authorised persons are able to view, but without obtaining client consent prior to or in addition to legal requirements, all the information will not be disclosed to any outside agencies.